About our owners: mailena and justin urso
From 2006 to 2007, we were English teachers living on the island of Shikoku in Japan. We lived in one of the most beautiful places imaginable and it was a small village (pictured below) of less than 1,000 people and fell in love with the area, the people, and one of the defining characteristics of Japan - karaoke. We didn’t realize how much we loved karaoke though until we moved to Chicago and found ourselves gathering countless groups of friends to join us at a private room karaoke place on the north side of the city.
That love for karaoke turned into a business plan as we wanted to share our experiences with more and more people and that’s when we developed the plan for Big Box Karaoke. Our first attempt to open Big Box was in Chicago but the recession hit hard and our effort fell short. As the years passed our dream never faded though. We moved back to Northwest Arkansas years later and came across a great location in downtown Fayetteville where we would make our second attempt to bring Big Box to market. It wasn’t meant to be though at that time, but in 2018 it finally happened!
June 2018 - 6 months before we opened our doors
Our dream location opened up in May 2018. As we were walking by late one night during a birthday outing we saw the building. We both looked at it and said this is it. We hadn’t talked about opening Big Box again in quite some time but we knew it. We opened the first Big Box Karaoke location right here in Fayetteville on New Years Eve in 2018. The first 15 months of business were spectacular and we were so excited to have brought on an amazing team and so many customers to come through the doors and share how great their experience was at BBK.
In March 2020 we all started a journey that we never knew would happen. The covid pandemic without a doubt impacted our business and countless number of small businesses throughout the world. We banded together though and found ways to reinvent ourselves through virtual events, distribution of sake, expansion of our delicious food, and the addition of the BBK Patio (seen above)!
After more years than we imagined we are finally expanding our footprint in 2026 and opening another location just 30 miles north in Bentonville, AR. We’ve always believed BBK can be a play for everyone and any mid to small size community can support one. We hope to continue this journey, with our incredible team, loyal customers, and the community that surrounds us. Thank you for singing with us.
April 2026 - signed lease and ready for demo! (So many gray hairs later)